Communication Checklist

Written communication

	Is text colour contrasted with background?
	Is typeface sans serif?
	Is text large enough for most people to see (Are community languages in large print)?
	Is layout clear and easy to follow – avoiding columns and box inserts – (although some people with dyslexia prefer columns)?
	Do the graphics help to explain what it is about?
	Is the title/subject easy to gauge/understand?
	Is there an audio tape version?
	Is there a signed video version?
	Is there a large print version?
	Is it in the present tense?
	Are there any unnecessary adverbs or adjectives?
	Are there any acronyms, are they explained?
	Is there any jargon/in-house language which could be avoided?
	Is there a named or titled person to contact, and a variety of ways to contact them?

Verbal Communication

	Are you aware of how and where to get a sign language interpreter?
	Ensure you look at people when talking to them
	Try speaking as clearly as possible
	Keep your hands away from your lips when speaking
	Ensure you are easy to understand (Plain English)
	Explain things until person understands
	Offer to help
	Being friendly aids communication
	If a person has a problem, can you offer alternatives?

Signage

	Is it easy to notice?
 Is signage logically placed and used? 
 	Is signage unified?
	Do the signs make sense to a stranger?
	Have you considered the height, typeface and use of pictures? 
	Have you also considered colour contrasting, colour coding, tactile/Braille information?