Action Network ID attached Don't use links that you've copied out of other emails This is very important: links copied from other Action Network emails contain tracking links; people's personal Action Network ID's etc. The error you get is a pop-up box list this... The cause Using this example: https://www.surveymonkey.co.uk/r/CZZX5DN?link_id=2&can_id=071ccc07c7xxxxxxxxxxxxxd003 If you copied the link from an Action Network email that you had previously received - the link will have your personal ID attached (the &can_id=xxx part). You don't need any of the information after the question mark. The solution In this case you would just use https://www.surveymonkey.co.uk/r/CZZX5DN This goes for other links with user info embedded - eg. some Google links or links to Facebook or a fundraiser. Just cut out the question mark and everything after, make sure the links still works and just use that instead.