Getting Tech Support

What can I ask and where?

All of us have difficulties in remembering exactly how to do things and sometimes it's quicker to ask a question than to search through help guides.

Join a Zoom drop-in for questions and support

• Hub specific: Mondays 16:00-17:00 Drop-in weekly Mondays 16:00-17.00 on the Big Blue Button link and here are the Big Blue Button Basics on how to use it.
• General Tech [quick questions]: Tuesdays 18:00-18:30 Zoom link
• General Tech [deeper dive]: Thursdays 18:30-19:30 Zoom link
  For Tues and Thurs: Meeting ID: 895 2855 8324 Passcode: 278766

If you are a Mattermost user you can message and post your questions in the channels listed below, otherwise email tech@rebellion.earth and your query will be relayed to the appropriate team.

• For help with The Hub, UK Cloud or UK Forums go to the Hub Help Desk channel.
• If your query relates to Action Network contact the Action Network Data Team Reception.
• For other technical enquiries go to Tech Reception

The XRUK Digital team provide maintenance and tech support for:

• The Hub
• UK Cloud
• UK Forums
• Mattermost
• Action Network
• GDPR & Security
• Volunteer Website
• CRM [Customer Relationship Management]
• extinctionrebellion.uk email accounts
• UK Vault [Bitwarden password manager]
• Events / Movement calendar
• Events / Actions map
• Local Group map