# Getting Tech Support

#### What can I ask and where?

All of us have difficulties in remembering exactly how to do things and sometimes it's quicker to ask a question than to search through help guides.

Join a weekly **Tech Support drop-in** for questions and support. We always try to match your pace and if we can't answer a question at the drop-in, we'll find the answer and get back to you.<br>

**Support with all tools and platforms** including Jitsi, Mattermost, the Hub, UK Cloud, Telegram, Signal, WhatsApp, Action Network, Volunteer Website, the CRM, UK Vault, etc etc - you get the picture! If we can help, we will.<br>

- Tuesdays 18:00-18:30
- Thursdays 18:30-19:30<br>
<a href="https://us02web.zoom.us/j/89528558324?pwd=R0JWZUovZk8zUy9RMXRjZGFGTmJaUT09" target="_blank" rel="noopener noreferrer">Zoom link</a>
<br>
Meeting ID: 895 2855 8324<br>
Passcode: 278766

**Hub specific questions:**<br>
Mondays 16:00-17.00 using the <a href="https://meet2.organise.earth/rooms/vps-qrp-dy8-m2m/join" target="_blank" rel="noopener noreferrer">Big Blue Button</a>. If you haven't used the Big Blue Button before, read the [Big Blue Button Basics](https://rebeltoolkit.extinctionrebellion.uk/link/1070#bkmrk-page-title)

If you are a Mattermost user you can post your questions in the channels listed below, **otherwise** email [tech@rebellion.earth](mailto:tech@rebellion.earth) and your query will be passed onto the appropriate team.

 - For help with **The Hub**, **UK Cloud**, **UK Forums** or **Mattermost** go to the
<a href="https://organise.earth/uk/channels/hub-help-desk" target="_blank" rel="noopener noreferrer">Hub Help Desk</a> channel.
* For all **general technical enquiries** go to the
<a href="https://organise.earth/uk/channels/tech-reception" target="_blank" rel="noopener noreferrer">Tech Reception</a>.
- For questions on **Action Network** go to the <a href="https://organise.earth/uk/channels/datareception" target="_blank" rel="noopener noreferrer">Action Network Data Team Reception</a>.
* [Guidance and Support](https://rebeltoolkit.extinctionrebellion.uk/books/recruitment-and-onboarding/page/volunteer-website) for the **Volunteer Website.**
- For the **Events Map and Calendar**, [find guidance here](https://rebeltoolkit.extinctionrebellion.uk/books/other-online-tech-tools/chapter/movement-calendar-and-events-map) or <a href="https://organise.earth/uk/channels/movcalreception" target="_blank" rel="noopener noreferrer">ask a question here</a>.
* [Guidance and Support](https://rebeltoolkit.extinctionrebellion.uk/books/other-online-tech-tools/page/local-group-map) for the **Local Group map**.
- [Guidance and Support](https://rebeltoolkit.extinctionrebellion.uk/books/intro-to-technical-and-data-services/page/gdpr-and-personal-data) on **GDPR** 
* [Guidance and Support](https://rebeltoolkit.extinctionrebellion.uk/books/other-online-tech-tools/chapter/applying-for-and-using-extinctionrebellionuk-email-accounts) on applying for an **extinctionrebellion.uk** email address
- Use the
<a href="https://organise.earth/uk/channels/tech-reception" target="_blank" rel="noopener noreferrer">Tech Reception</a> for questions about the **CRM (customer relationship management)** database. 
* [Guidance and Support](https://rebeltoolkit.extinctionrebellion.uk/books/other-online-tech-tools/page/the-vault) for the **UK Vault** (Bitwarden password manager)