How to send an update email and how to access your attendee list

Sometimes you may need to send an update about the coach, such as changes to the time and place for example. There is also an automatic 2-day reminder email that Eventbrite sets up to remind people about the event.

To send an update email to your ticket holders, you need to go to the dashboard, and on the left-hand bar, click ‘manage attendees’, which will open a new menu on the page, then click ‘emails to attendees’ in the left sidebar.

To send a new email click the orange ‘Create new attendee email‘ button on the right side of the screen.

This will then open a new page where you then select the name you are organising under, your reply to an email address, and a subject about your email. To send to all ticket holders, select ‘all attendees’ in the ‘to’ drop-down menu. Then you can add your text in the large text box labelled ‘message’.

Once you’re happy with your email, you can send a test email to your email, by entering your email in the ‘send test message to’ text box and click ‘send test’. Then you can review if the email looks good on your email inbox.

Then you can either schedule the email how many days/hours before or send the email straight away. Once ready click ‘send now’ to send the email straight away or ‘save’ if you choose to schedule the email.

This must be about the event onnly, with no other updates or email shout-outs.

How to access your attendee list

Accessing your attendee list can make it easier on the day to track who has and hasn’t turned up, and to an extra layer of security so that only people who are meant to be there are at the event. This can be done by ticking people’s names off against the list as they arrive at the event. There are also options to use your phones to check people on the coach with an app, but the paper is a simple way to keep track.

To download the attendee list, on your dashboard, go to the left sidebar, click ‘manage attendees’ then click ‘attendee list’. This will then bring you to a new page and the option to click the orange ‘download list as a PDF” button, click this and it will open you a new tab with your attendee list.

Your attendee list should look something like the imaage below. Which you can then print off or save. Remember to safely shred or dispose of this list once you are done with it. Only people who signed the volunteer agreement and need to see this information should have access to this list.