What to do Should Conflict Arise?

Should conflict arise, connecting with peoples’ feelings and empathically reflecting back to them what they are saying is an effective starting point. Studies done in labour management negotiations indicate that the time needed to settle disputes can be considerably shortened if one simple rule is followed: each participant must paraphrase what the previous speaker has said before saying anything in rebuttal.

Once you have heard the feelings and needs of those involved in the conflict, you can use the steps below to communicate your needs and explore strategies to meet them, as well as the needs of others.

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  1. Express Yourself Using the Four Ingredients of NVC:
  1. Hear their response and connect empathically with them. Try:
  1. Put all their needs and your needs on the table:
  1. Look for solutions / strategies:

Revision #8
Created 28 April 2025 20:20:32 by Leah - RT Proofreader
Updated 13 May 2025 21:04:36 by Leah - RT Proofreader