Inviting People to your Group

You should use the Hub to invite new people to your group. This is because an invite to the Hub sets people up correctly on all the XR services. You can also invite people to individual services, but then you would have to do all the work that the Hub could have done for you (e.g. inviting people to the right Teams, Channels, Cloud folders and Forums), so it is much easier to invite people via the Hub.

How to invite people to your group

Who is eligible to be added to the Hub?

We want to be as welcoming and enabling as possible of all new rebels who come to us enthusiastic to get stuck in. That said, the Hub is not a public space and a degree of caution should be exercised when inviting new people. Ideally, they should be known to and getting involved with your group.

If unknown people (e.g. from your area, but unable to get to meetings) request Hub invitations, please try to have someone meet them - a welcome to your group – before proceeding. This could potentially be via video chat if in-person isn’t possible. If a person seems unlikely to get involved locally but wishes to volunteer from home, then the Foundation Programme will likely be their best route in.

To get to the Hub, type - hub.extinctionrebellion.uk - into your browser address bar

To send a Hub invite

How to invite people via a private Mattermost channel

If you click the Mattermost Invite green link at the top of the Invite People page above, you see this screen:

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How to view invited people - List Invites

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How to fix problems with people signing up

The 'User Sign Up Errors' button in the Admin section of your Groups page lists any errors users had when the Hub tried to add them to all the relevant spaces in Mattermost, UK Forums and UK Cloud. If you see any problems here that you can’t fix by speaking to the person, please contact us on Digital Discussions Applications Team Reception.

How to fix Mattermost (MM) Problems

The URL for XR's Mattermost is https://organise.earth

A Join Status of Mattermost Problem against an invite means they are on the Hub, but have not got on Mattermost for some reason. The solution begins with finding out what the problem is (usually by getting them to log into the Hub, and seeing what screens come up).

The problem is usually one of the following:

Problem Solution
Their login name already exists on MM, however doesn't belong to them, but they haven't changed it to one that isn't already in use Click on the 'Try a different name to create a different login name on the Hub.' button, and try a different login name in the next screen.*
Their login name already exists on MM, does belong to them, but they haven't authorised the Hub to access Mattermost because they have forgotten their MM password First get MM working by trying to log in with their login name, and clicking the button to reset the password that they have forgotten to something they can remember (e.g. their Hub password). Then they need to log in to the Hub (with their original Hub password), and authorise the Hub to access their account.
Their login name already exists on MM, does belong to them, but they haven't authorised the Hub to access MM because they haven't responded to (or haven't got) the email from XR Global 'Verify My Email' First ask them to check their inbox (check Spam/Junk if not in their inbox) for the email from XR Global. If they can't find it, go to the MM sign-in page at https://organise.earth and ask them to sign in with the same details they used to create their Hub account and click the button to resend the email. Find the email from XR Global, and follow the link in the email - 'Verify My Email' - to activate their MM account. Then they need to log in to the Hub and authorise the Hub to access their account.
Their login name already exists on MM, does belong to them, but has a different email to the one they are using for the Hub Change their email address on Mattermost or on the Hub, so they match.
Their email already exists on MM, but they haven't authorised the Hub to access Mattermost because they have forgotten their MM password First get MM working by trying to log in with their login name, and clicking the button to reset the password that they have forgotten to something they can remember (e.g. their Hub password). Then they need to log in to the Hub (with their original Hib password), and authorise the Hub to access their account.
Their email already exists on MM, but they haven't authorised the Hub to access MM because they haven't responded to (or haven't got) the email from XR Global Verify My Email First get MM working by trying to log in using their email, and clicking the button to resend the verification email. Next, find the email from XR Global in their inbox, and follow the link - Verify My Email - to activate their MM account. Then they need to log in to the Hub, and authorise the Hub to access their account.**

*This screen shows if they have chosen a login name that matches an existing name on Mattermost. It lets them choose a different login name (if the Mattermost account isn't theirs), or link their Hub account to their Mattermost account:

**This screen shows if there is an existing Mattermost account for their email address. It lets them link their Hub account to their Mattermost account:

Removing people

To just remove someone from your group, click the 'Members' dropdown in your group screen, click on their entry, and then click 'Remove User From Hub Group' at the top.

If someone is stepping back altogether from all their roles, you may find the Step Back From Roles screen useful.


Revision #27
Created 11 April 2023 13:20:22 by XR UK Sysadmin
Updated 4 April 2024 13:57:07 by Emma