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Communication Checklist

Written communication

  • Is text colour contrasted with background
  • Is typeface sans serif
  • Is text large enough for most people to see (Are community languages in large print)
  • Is layout clear and easy to follow – avoiding columns and box inserts – (although some people with dyslexia prefer columns)
  • Do the graphics help to explain what it is about
  • Is the title/subject easy to gauge/understand
  • Is there an audio tape version
  • Is there a signed video version
  • Is there a large print version
  • Is it in the present tense
  • Are there any unnecessary adverbs or adjectives
  • Are there any acronyms, are they explained
  • Is there any jargon/in-house language which could be avoided
  • Is there a named or titled person to contact, and a variety of ways to contact him/her

Verbal Communication

  • Are you aware of how and where to get a sign language interpreter
  • Ensure you look at people when talking to them
  • Try speaking as clearly as possible
  • Keep your hands away from your lips when speaking
  • Ensure you are easy to understand (Plain English)
  • Explain things until person understands
  • Offer to help
  • Being friendly aids communication
  • If a person has a problem, can you offer alternatives


  • Is it easy to notice
  • Is signage logically placed and used
  • Is signage unified
  • Do the signs make sense to a stranger
  • Have you considered the height, typeface and use of pictures
  • Have you also considered colour contrasting, colour coding, tactile/Braille information