Creating your event: Tickets, Payouts and Refunds

First click ‘add tickets’ on the left of your screen or in the middle of the screen, on the event dashboard. This will open up a section to the right on your screen.

If your event is free to attend, select the 'free ticket' box, or if it's paid click the 'paid' box.

In the ticket name, Give it a name, such as Ticket, or ticket to, or the type of ticket it will for, such as 'free', 'discounted ticket' and ect.

For the available quantity add the amount you have capacity for. You can break up that capacity across multiple ticket types if needed.

It is important that you do not select ‘absorb fees’ when setting up the event, as this will mean you will be paying for the fees even if the ticket gets refunded, this will affect your payout if this is a charged for event .

Make sure the currency is set to £ pounds and the country is set to the UK. Eventbrite payment processor should be automatically set.

You will then need to enter the time period the tickets will go on sale and an end time to stop selling tickets.

Once you have entered the name, amount of tickets, price of tickets (inclduding free) and time length for the sale of tickets, click save.

The payout from tickets sales

To get money back from the ticket sales, on the event dashboard/edit page and once you have set tickets up, go to the left-hand sidebar, click ‘payments & tax’ and then payment method. Then click the ‘Add Payout Method’. This will then ask you to enter your bank account details. Payouts happen automatically 3 days after the event. However, you can change this to every Wednesday or twice a month, however, Eventbrite will hold back 20% of the revenue from ticket sales.

Once you have entered your bank account you will be sent the page below, to change the payout schedule, click ‘Payout Schedule’ that is on the left side of the screen.

From here you then can change the payout settings. This only works if you use Eventbrite default settings for payments.

Eventbrite charges VAT, so we don’t need to change or edit the tax settings.

Refund policy

You need to select a refund policy, this must be on your event page. Refund policies may not be changed retroactively. We recommend setting this setting on a case-by-case basis. The rebel can email in with their order number and a possible reason why. Setting up auto refunds puts you at risk of bad actors. You will get an email notification if someone asks for a refund, you must respond to this within 3 days, and the email from Eventbrite will tell you how to process the refund.

By default, fees are not refunded on orders. This means that the attendee will receive a refund for the amount they paid minus the Eventbrite fees. There are a couple of exceptions: If the refund is made before the charge has settled (usually within 24 hours), the original charge will be completely voided. If the refund reason is "COVID-19", "Duplicate order", or "Event cancelled or postponed", the fees will be refunded as well.

If there are enough funds in your event to cover the refund, then Eventbrite will use those to pay for the refund. If there aren't enough funds in your event to cover the refund, you have two options. You can add funds to your event. This option is best if you need to issue multiple refunds or partial refunds. If you don't add funds to your event, Eventbrite will ask for a debit or credit card to pay for the refund. This option is best for individual refunds, and you must refund the complete order this way.

To find out how to set the refund settings, go to the left-hand side bar on your events dashboard, then click ‘payments & tax’ and then click ‘refund settings’. You will need to select ‘on a case-by-case basis’ and click ‘save’.

How to issue a refund

Go to the left-hand sidebar on your event dashboard, click ‘manage attendees’ and then ‘orders’. To issue a refund, you will need either their name, email or order number. You can then add them to the search bar under the report and type either their name, email or order number and press the enter button on your keyboard.

Once you have found their order, on the right side of their order information, click ‘actions’ on the drop box menus that open select ‘issue refund’. Then fill out the refund details, including the refund reason, which tickets you want to refund and the amount you want to refund (this should be 100%), then click continue, add any notes to the buyer and then click issue refund.