4. Training

Training mainly comprises videos and documentation, supplemented by live sessions via Zoom.

Written and other online resources

• This guide for Back Office Volunteers [BOVs] and Police Station Support Coordinators [PSSCs]
• Custody Call guidelines (for BOVs)
• Custody call summary/script (for BOVs)
• 3CX guidelines
• ArrestWatch playground (pageFurther 6information ArrestWatchin refersthe to):Arrest Watch section:)
  • Arrest report
  • Release report
  • Back Office (BO)

Training videos

• BO overview
•  Back Office Volunteer (covers use of ArrestWatch, custody calls, typical calls) This video was made in 2020, see these notes for changes.
• Custody calls
• 3CX
• PSSC (Police Station Support Coordinator)
• Police Station Supporter (PSS): -two versions Short version and long version
• PSS Long version
• Witnessing an arrestarrest: (shorttwo version):versions. althoughAlthough made some time ago, thisthese videovideos remainsremain largely up to date,date; the upgraded BO phone system [3CX] can deal with multiple calls and we prefer custody calls to be made to BO.
• Witnessing an arrest
  (a) short version
  (b) long version)version Password: ProsecutePolluters: although made some time ago, this video remains up to date, the upgraded BO phone system [3CX] can deal with multiple calls and we prefer custody calls to be made to BO.ProsecutePolluters

Live Training

Live training sessions, via Zoom, are provided in advance of mass actions. These will be publicised widely within XR’s communication channels.

Live sessions may include:

• Supplementary sessions to the documents and videos, including a focus on the two main roles and with an opportunity to ask questions.
• Custody Call training: optional session, to ensure competence in handling a call.
• 3CX training