4. Training

Training mainly comprises videos and documentation, supplemented by live sessions via Zoom.

Written and other online resources

• This guide for Back Office Volunteers [BOVs] and Police Station Support Coordinators [PSSCs]
• Custody Call guidelines (for BOVs)
• Custody call summary/script (for BOVs)
• 3CX guidelines
• ArrestWatch playground (Further information in the Arrest Watch section:)
  • Arrest report
  • Release report
  • Back Office

Training videos

• BO overview
• Back Office Volunteer (covers use of ArrestWatch, custody calls, typical calls) This video was made in 2020, see these notes for changes.
• Custody calls
• 3CX
• PSSC (Police Station Support Coordinator)
• Police Station Supporter (PSS): two versions Short version and long version
• Witnessing an arrest: two versions. Although made time ago, these videos remain largely up to date; the upgraded BO phone system [3CX] can deal with multiple calls and we prefer custody calls to be made to BO.
  (a) short version
  (b) long version Password: ProsecutePolluters

Live Training

Live training sessions, via Zoom, are provided in advance of mass actions. These will be publicised widely within XR’s communication channels.

Live sessions may include:

• Supplementary sessions to the documents and videos, including a focus on the two main roles and with an opportunity to ask questions.
• Custody Call training: optional session, to ensure competence in handling a call.
• 3CX training