How to get tech help
The Digital Team is here to help : All of us find difficulties in remembering exactly how to do things and sometimes it's quicker to ask a question search through help guides.
What support is there on the Rebel Toolkit?
The following books are available on the Tech Support shelf
- The Hub, Mattermost, Cloud and Forums
- Action Network for XR
- Online tech tools - this provides guidance for other tech tools not covered in the other books
- How to unsubscribe or request a change to your personal details
- GDPR and Personal Data
- Online Behaviour Guide
What can I ask and where?
If you are already a user of Mattermost you can ask questions in the channels listed below, otherwise contact tech@rebellion.earth and your query will be relayed to the appropriate team.
- General Enquiries Tech Reception
- For help with The Hub, UK Forums or UK Cloud go to the Hub Help Desk channel.
- For less techncial questions you could use the Any Question Answered channel.
- If your query relates to Action Network contact the Action Network Data Team Reception.
Extra support and guidance for admins on the Hub Admins
- For Group Admins with a query about the circle you support use the Hub Group Admins channel.
ThereGuidanceiswrittenanspecificallyextraforRebeltheseToolkit book which is accessible only after you Log in and then itroles can be foundhereinon thechaptersDigitalGroupTeamsAdminworkspaceGuides and/or Hub Admin Guides