Behaviour and Good Practice Guide

Etiquette and Standards for Posts

When posting messages (anywhere) online we recommend that contributors:

  • be respectful -- people are different -- we all have strengths and weaknesses and different backgrounds - find out about them.

  • use 'I' statements.

  • practice compassion by putting themselves in others' shoes.

When using the chat channels and forums, we ask all contributors to have care for the community, offering a harassment-free space for all to participate, embracing our unique differences. We cultivate this respect for each other, both within project spaces and in the wider public arena when we represent the XR community.

Positive Behaviours

  • Use welcoming and inclusive language
  • Be respectful of differing viewpoints and experiences
  • Be willing to engage with feedback (constructive criticism)
  • Focus on what might most be in service of the community as a whole
  • Cultivate curiosity and an empathic awareness towards other community members

Negative Behaviours

  • Avoid sexism, racism, classism, etc.
  • Be aware that We all have things to learn and we will inevitably get things wrong, so avoid making assumptions and be open to listening and learning, if challenged about something.
  • Do not employ harassment, either public or private. This includes trolling, insulting/derogatory comments, and personal or political attacks
  • Do not publish others' private information without explicit permission
  • Avoid conduct which could reasonably be considered inappropriate in a professional setting.

Moderation by Group Admins (Tech Champs)

The responsibility for maintaining good behaviour falls to all of us. If we find any post that strays from the accepted guidelines, it's up to us to feed back our concerns directly. Clearly we should be sensitive with any language, but, as our regenerative statement says:" [we have] cultures of respect and listening, in which people deal with conflicts when they arise, feeding back quickly and talking about disagreements and issues without blaming and shaming." If you find a post that needs moderation, reply directly to it and explain why you find it unacceptable and suggest, to the poster, a potentially more acceptable way of making their point, if that is possible. If the post requires removal, then remove it but leave an explanation of why you felt removal was necessary.

Encouraging Good practices (WIP)

Mattermost

  • Remind users to adjust their Notification Settings so that they receive appropriate warning of posts addressed to them personally, or the channels they belong to.
  • Advise users when and when not to use @all and @channel
  • Consider mild warnings against duplicating the same post in multiple channels. Set up Broadcast Only channels for users to avoid this practice.
  • Prompt users to make full use of the Reply function to link answers to specific posts.
  • Recommend switching to Forums for longer-form conversations and remind users to link from the channel to any associated Forum Topic.

UK Forums

  • Refer to the Rebel Toolkit User Guide on Forum use for those users who are unfamiliar with this type of platform.
  • Encourage use of Forums by using them yourself and linking to Topics that will generate user interaction.
  • Be supportive of Forum use by adding replies and likes to your user's posts. This will encourage them to contribute more to topics and feel more comfortable with the platform.

UK Cloud

  • Although it's not in your mandate to manage your Organisation's files and folders, maintain oversight of what is being saved on the Cloud. You may recommend how files are to be named - for ease of comprehension - and how folders are to be organised. This should lead to improved efficiency of storage and ease of retrieval for your Organisation's users.